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Contact us

Email support@thefithero.com with the email address you use in TheFitHero and a short description of the problem. Screenshots help. Please never send us your password.

Frequently asked questions

How do I join TheFitHero as a trainer?

TheFitHero is in beta on iPhone. Open our TestFlight link on your iPhone to install the app, then tap New trainer? Create an account and sign up with Apple, Google or your email and a 6-digit code. Step-by-step guide.

How do I join as a client?

Clients join only by invitation: your trainer sends you a link or a code. Install the app from our TestFlight link, then tap the invitation link on your iPhone, or open the app and tap I have an invitation code. Already have an account? Sign in and tap Join a trainer. If an invitation has expired, ask your trainer to send a new one.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email address. We will email you a reset link and a code. Tap the link on your iPhone, or enter the code in the app, then choose a new password. If you signed up with Sign in with Apple or Google, use that button to sign in instead.

How do I delete my account or my data?

In the iPhone or Android app, open Profile (clients) or Settings (trainers) and tap Request account deletion. In the web app, trainers use Settings and clients use Your account. A person reviews each request, and you can cancel it while it is under review. From the same screen you can also Export my data. You can also send a deletion or data request to support@thefithero.com. Our Privacy Policy explains what is deleted and what we must keep.

Can I log workouts without a connection?

Yes. Workouts are saved on your iPhone, so you can start a workout and log your sets with no signal, for example in a basement gym. Your sets are kept on the device and sync to your trainer automatically when you are back online.

How do trainers pay?

Clients never pay. During the beta TheFitHero is free for every trainer and there is nothing to buy. When paid plans start, they will be bought on the web and billed by Stripe, not in the app, and the app will only show your current plan. See our pricing page.

I am not getting notifications

Check that notifications for TheFitHero are turned on in your iPhone's Settings and in the app. Signing out stops notifications on that device until you sign in again.

Is there an Android app?

Yes, in beta. The Android app is in testing on Google Play and is available to invited testers. To ask to join the test, email support@thefithero.com.